Questions and answers

I want to cancel or change my order.

Due to the system's convenience, we cannot accept cancellations or changes due to customer's convenience. 

I forgot to enter the coupon code. Can I apply the coupon later?

You cannot apply the coupon code to orders after payment is completed.

I want to change the payment method.

You cannot change the payment method after the payment is completed. 

Delivery Time.

It takes about 20 to 30 days from the confirmation of your order to the arrival.
It may take some time depending on the product.

Designation of arrival date.

We apologize for the inconvenience, but we cannot specify the date and time. Thank you for your understanding. 

If the item does not arrive

Please check the tracking number sent by e-mail from the shipping company's site that is notified by e-mail.
・ Please check if there is a "absence card" in your home mail.

If you do not receive the item due to a long absence.

If the storage period has expired due to a long absence and the item has been returned,
At the convenience of the customer, refunds will not be possible in any case.

About changing the delivery address after ordering.

Due to the nature of the international mail product, it cannot be changed.
Please use it with a margin when ordering.

Small rubbing and making are sweet on the product.

The products of this shop are mainly purchased from China and other countries.

When paint and discipline are rough
Design details and size errors
Differences in color and texture depending on the shooting environment and the monitor environment you are viewing
Smell peculiar to new goods
There may be an error with the photo, a slight error with the stated size, and minor scratches and stains.
Please purchase after understanding.

I ordered 2 items, but I received only 1 item. Will they come apart? Is it a packaging leak?

Due to the fact that pocoro ships directly from the manufacturer, the ordered products are shipped separately because they are manufactured by different manufacturers. When shipping from two locations, you can check the delivery status of each because the two tracking numbers are listed in the shipping completion email.

How do I submit a product review?

Please check here "How to submit a product review " before submitting a product review.


Is it possible to register the delivery address only with a nickname or company name?

Our products are imported from overseas.
Therefore, unlike domestic mail, there is a customs check.
Please enter the name of the purchaser, not a nickname, in order to make customs procedures smoother and faster.



Questions and answers