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Shopping Guide
Product
The products of this shop are mainly purchased from China and other countries.
- When paint and discipline are rough
- Design details and size errors
- Differences in color and texture depending on the shooting environment and the monitor environment you are viewing
- Smell peculiar to new
There may be an error with the photo, a slight error with the stated size, and minor scratches and stains.
Order
Please add the product to the cart, enter the necessary information on the order page, and complete the purchase procedure.
Due to the overseas delivery system, we cannot cancel or change your order.
Please check the contents before ordering.
Therefore, unlike domestic mail, there is a customs check.
Please enter the name of the purchaser, not a nickname, in order to make customs procedures smoother and faster.
Shipping Cost
Please see the product page for shipping costs.
Delivery
Delivery time: About 30 days after ordering
Click here →Delivery time
※We strive to deliver as soon as possible, but the dates may change due to the effects of production, inspection, tariffs, etc.
※If you cannot receive your parcel due to customer's convenience such as long absence or incorrect address, and the product is returned to us, we will re-ship it after paying the round-trip shipping fee.
About changing the delivery address after ordering.
Due to the nature of international mail, it cannot be changed.
When placing an order, please use it at the address where you can receive it.
About Tracking Number
Pocoro is able to provide you with a tracking number for most of our products so that you can find out where your items are at any given time.
For more information on tracking and other details, click here →Tracking of your parcel
Payment Method
- credit card
- amazon Pay
- Google Pay
- Paypal
- apple Pay
Returns and Exchanges
As a general rule, we do not accept returns.
The received product has irreparable damage or stains
Only in case can you exchange for a new product.
Please contact us from the inquiry form within 5 days after the item arrives.
After checking the stock, we will exchange it for a good product or the correct ordered product.
It will take the same number of days to deliver the replacement product as when you ordered it.
※We cannot accept returns or exchanges in the following cases.
Products that have been used even once
Items that have been delivered for more than 8 days
When damage, stains, etc. occur due to customer's negligence
Returns and exchanges due to customer's convenience such as different from the image, size does not fit, I ordered a wrong item by mistake, etc.